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Professional Services Consultant

COMPANY OVERVIEW
We value autonomy, mastery, and purpose for our employees, and a highly transparent and honest culture. This has helped us to be recognized repeatedly as one of AON Hewitt’s Best Employers in Canada at their Platinum level for several years in a row — an award decided by anonymous employee surveys, not marketing spin. Our motto is: It’s not just business, it’s personal. After 14 years working together, the company’s founders from the University of Waterloo are still all at Nulogy — and still great friends!

Today, Nulogy’s software is embedded in the supply chains of household names like L’Oreal, Sony, Procter & Gamble, and Pfizer. We create solutions for contract packagers and brands to collaborate on increasingly personalized consumer goods. For our rapid growth, Nulogy has been recognized in the 2015 Deloitte Technology Fast 50 which identifies the fifty fastest growing  tech companies in Canada.

By joining Nulogy, not only will you work with intelligent and empathetic peers, you’ll also be solving challenging problems that make real global impact.

YOUR MISSION
In this role you will be a member of one of the fastest growing teams at Nulogy. In this position, you will be responsible for 80% of the interactions Nulogy has with its customers, and with a tradition of exceptional customer satisfaction, this will make your role extremely important in our service‐oriented company.

JOB PURPOSE
To gain a rounded knowledge of the Professional Services team within two years of starting in the position. To have thorough understanding of, and experience within the customer implementation process, with the ability to complete all functions of this process to a high level of quality, effectiveness and efficiency.

KEY RESPONSIBILITIES

  • Facilitate on-site Business Process Mapping (BPM) sessions with our customers and collect information that will guide the development of Workflows and Standard Operating Procedures (SOPs), and aid our Senior Professional Services Consultants in scoping of Integrations requirements
  • Project manage our implementation projects including BPM, Go-Live, Consulting (General & Check Up), and Integrations
  • Train and mentor customer shop floor, front office and management users in the use of our services
  • Manage customer expectations effectively with a focus on project success
  • Identify risks and mitigate effectively, with support from colleagues as required
  • Assist our customers with data migration activities related to a go-live
  • Identify and action internal & customer-facing continuous improvement opportunities
  • Buddy up with Nu-Borns and guide them through a successful onboarding
     

ABOUT YOU

  • Enjoy meeting, learning about, and interacting with new people
  • Be eager to build lasting relationships with our customers and their employees
  • Be friendly, empathetic, and personable even under stressful circumstances
  • Be able to be persuasive and manage customer expectations
  • Be open to travelling on a regular basis, and performing some work after hours or on weekends
  • Have outstanding written and verbal communication skills
  • Show a strong ability to solve problems creatively, and systematically
  • Demonstrate great attention to detail, and be an organized thinker
  • Deftly and diplomatically navigate complex interpersonal dynamics

NICE TO HAVE

  • Knowledge of relational databases, SQL, Microsoft Excel
  • Experience in supply‐chain, EDI, logistics, manufacturing or packaging
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