Nulogy values autonomy, mastery, and purpose for our employees, and a highly transparent and honest culture. This has helped us to be repeatedly recognized as one of AON Hewitt’s Best Employers in Canada at their Platinum level for several years in a row — an award decided by anonymous employee surveys. Our motto is: It’s not just business, it’s personal. After 15 years working together, the company’s founders from the University of Waterloo are still all at Nulogy — and still great friends!
Today, Nulogy’s software is embedded in the supply chains of household names like L’Oreal, Sony, Procter & Gamble, and Pfizer. We create solutions for contract packagers and brands to collaborate on increasingly personalized consumer goods. For our rapid growth, Nulogy has been recognized by Deloitte’s Technology Fast 50 award, which identifies the fifty fastest growing tech companies in Canada.
By joining Nulogy, not only will you work with intelligent and empathetic peers, you’ll also be solving challenging problems that have a real global impact.
You are central to the Customer Success team and its operations. As a Customer Success Specialist, you are responsible for supporting the CS team and ensure we have an efficiently run operation. You will be supporting each CSM on their customer adoption projects to ensure our customers maximize the value they derive from Nulogy’s products and services. Your focus will also include helping build processes and implementing tools to scale the Customer Success team as we grow. You will have direct impact to our customers’ health as well as our overall team’s health.
Very simply, your purpose is to help our customers succeed by fostering a well-run, efficient and effective Customer Success organization. We are seeking a Customer Success Specialist define and execute against our strategic priorities and help our customers adopt Nulogy’s Products fully & successfully. This hands-on, technical role will build a foundation of strong product knowledge to support our Customer Success Management team and drive adoption across our customer base. Working very closely with our Director of Customer Success, you will be instrumental in contributing to building a scalable Customer Success operation. Additionally, you will be the team’s go-to person for evaluating/implementing business processes and managing our tools.
Motivated individuals with a technical background, who want to perform at a high level and succeed are well-suited for the this position. Nulogy is committed to investing in our employees’ futures and will do everything we can to support your growth.
EDUCATION & TECHNICAL QUALIFICATIONS:
Bachelor Degree - Business, Science, Engineering or Technical Degrees preferred
KNOWLEDGE, SKILLS & ABILITIES:
NICE TO HAVE:
Enjoys travelling - our customers are situated across 4 continents (and counting)
Loves technology and sharing this love with others
Direct experience in Business Operations or Data Analytics, preferably at a high-tech or software company
Experience in Salesforce.com
Understanding of SaaS operating model
Ability to speak other languages (eg. Spanish, French) is a huge plus.
MOTIVATIONS, INTERESTS & PERSONAL CHARACTERISTICS:
Enjoys working in a close knit team and small company culture
Great people connector and networking skills
Doesn’t take themselves too seriously
Possess passion and love what you do
Be solution oriented – never say “try” or “can’t”
Demonstrate excellence by going above and beyond for the benefit of teammates and the company
View mistakes as an opportunity to learn rather than as a negative situation
Never be afraid to ask for help
Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.